Awful firm.The cooker arrived on a Thursday. Delivered by one man.The cooker was left in front of my back door which meant it was in the way and needed to be climbed over to get in the house.I called about this and complained asking for a manager to call me back. There was no body available when I called.On monday I called again.There was nobody available (again)I unpacked to cooker to find that the small cosmetic damage that was assured repeatedly on the website was not small.from the website- The original packaging is damaged or missing.- The appliance may have been displayed on the shop floor hence ex-display.- Small blemishes or minor cosmetic marks to the appliance usually to the sides and or rear which won’t necessarily be seen once the item has been installed.- All appliances are fully tested by ourselves before dispatch.When I unpacked the cooker the small marks were actually large dents... I believe caused during delivery by the single delivery driver (It is a big heavy cooker)As such the side panels are pushed in almost an inch off the original placement. So badly that I cannot use the temperate probe at all. The socket is obstructed by the panels. This is obvisouly something that wasn't tested before dispatch... you cannot test an obstructed socket.In addition there was broken glass everywhere, chunks that scratched my floor and broken glass in the base of the cooker and in little cracks where they neglected to clear it out during the testing.I believe this is from a broken oven door that was replaced. There are marks showing damage to the door from the breakage and splinters of glass still in the crack at the bottom where the door opens.The cooker was also missing connecting cabling that comes with a cooker normally. I called again to mention these issues and finally got through to a "manager" who was rude and quite unpleasant. I told them the cooker needed to come back and they completely disregarded me. When I mentioned the delivery guy had left the cooker in front of the door and had likely damaged the cooker doring delivery i was told "He did you a Favour, it should be a road side delivery".I don't want a knackered cooker and I told them I wanted it returned as it wasn't fit for purpose and they ignored me.I will be talking trading standards too.. but long and short of it I don't want to pay £1000 for a cooker that is damaged and not fit for purpose.They should have followed obligations and collected it.An awful experience and company. Disgusting attitude and I will do everything I can to make sure everybody knows just how terrible they are. Go literally anywhere else and get a product that you know will be what you paid for and not some second hand battered unit.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
