Very disappointed about their service, I bought a second hand appliance ( Smeg ) from appliance depot for 200£ plus delivery.Already 3 months after the appliance was not working, ( the play button loose therefore not able to wash ) I called for a repair as i was convinced to be in warranty after 3 months of use and someone was sent and repair.Only after one use the appliance did not work again( button play got loose again ) so I called again and have been told that I was out of warranty and I shouldn't have even the first repair as it was only 60 days warranty.I then got a private repairer which discovered that the box inside was just fixed with card box piece and the screws was long used and broken so my appliance was pre destined to break very quick after the 60 days of warranty. I was trying to call them back and explain but they only reply that I was out of warranty and even got hanged off from the lady on the phone. I understand that it was cheap at the first instance for the brand of the product but selling a product already well damaged and only working for 3 months for £ 200 become a very expenses appliances. After advice I have send them a proposal of arrangements but I just been blanked. No resolution found with them in case of the problem and no customer service. I would not recommend their services as instead of saving money this is costing me much more money and being without dishwasher for the last 4 months as I can not found resolution with them .
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
