We ordered a fridge freezer with slight cosmetic damage, and when it arrived it had significantly more dents and scratches than described, including a deep gash in the back of several inches which hadn’t been mentioned at all, and had probably happened in transit. Having a one man delivery made it hard for the very helpful driver to manoeuvre such a large heavy item, and there did seem to be several bangs on the route out of the van and into the house.The office team were also very helpful and offered a reduced price but the damage was too extensive and we sent the item back. We tried again with another order of the same model, but had the same problem of significantly more damage than advertised, including on the front which was supposed to be unmarked. We rejected the item and received a full refund the same day.Customer service was good, but whoever is checking and grading the products needs to pay more attention.We won’t use the company again as the risk of not receiving what we are expecting is too high.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
