I bought a refurbished Smeg range cooker 02/12/24 delivered to Kent 10/12. They only deliver to Kent once a week and have a 1 man/van crew. You get an email the day before telling you you'll need to help with the delivery!! I've met 2 of the drivers who are very nice guys and didn't ask me to help but it's very challenging for 1 person to deliver a large machine and may lead to damage. The cooker stopped working on 24/12 (yep!!!). It was under warrantee, the process was all quite smooth but of course no one was available to come out. A very nice Smeg engineer talked me through the problem over the phone and gave me a 'work around' (opening the oven door everso slightly) we limped through Christmas. It was a problem with the door closer (reading the reviews - it sounds like I may have got the machine that someone else returned!!) The Smeg guy said it's a known problem and should have been fixed before it got to me. AD left me to it so I chased up Smeg for an update after Xmas - they weren't able to tell me if/when a part would be delivered. When I rang AD they made out I'd done something wrong by talking to the Smeg guy (who really saved my life). I was pretty worried I'd got a duff cooker so I looked on-line to find out my position - it turns out I could just return it like it's a new product (relief). It also turns out the AD should make this clear (i.e. it's the LAW that they should make it clear) so they should have told me this when I first rang them and display it clearly on their website - do you know it's about as well hidden as it could be! I rang back to ask for a refund, which they agreed to but the woman I spoke to was rude and acted like she was doing me a favour. I reported this poor service and have never got a response. I then had to limp through NYE (all the time the work around getting less effective). By this time the next Tuesday delivery/collection slot was booked and the next week they were delivering on a Monday not a Tuesday (!) and I wasn't available. They booked me in the the next week, didn't confirm it, I rang to confirm and was told I'd be the first appointment, when no one had arrived by mid-morning I had the phone number of the driver from the original delivery and he told me he'd broken down and had only just left - so he'd got up at the crack of dawn and still had to diver to Kent and back - sounds unsafe to me! I couldn't wait any longer cancelled the collection. By this time it's been about 4 weeks since I originally reported the oven as faulty - they should (i.e. the LAW says) refund me within 14 days, which is clearly so you don't have to deal with nonsense like this, which they wouldn't do. I'd paid £60 for an electrician to connect and then disconnect the faulty oven which of course they wouldn't refund, even though I had to pay that again for a new oven. I bought another oven so I had a great big oven I my house, in the way! I waited in 3 times to sort this out - obviously no compensation for my time. Any I had to deal with a rude person. There's just too much to go wrong, it goes wrong with this company and they clearly don't care.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
