Purchased a Smeg range cooker (Nov 2023) that was graded due to 'no packaging'. When it arrived it also had a number of scratches. More importantly it failed within a few months (microswitch on door). Smeg engineers attended and fixed. A few months later it failed again (same reason) and Smeg engineers highlighted that in fact the doors were misaligned and the frame was bent. It was returned twice to Appliance Depot to be repaired. The first time they did nothing except keep it for a week and it had the same fault when it was returned. At this point Steve (manager?) was very aggressive on the phone. After the second time it was returned to them it worked for a couple more months but then failed again (same fault). This was Dec 2024 and by now it's out of warranty and they don't want to know.I would never deal with this company again.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
