Problems with my graded Smeg range cooker:Sides far more ‘dented’ than described – more like caved inDent back of hob area (not described in listing)Front foot plate scratched and dented (not mentioned in listing – front described as ‘no damage’ )No gas hose adaptor or LPG fittings (omitted from delivery on Friday and noticed on Saturday by my plumber)Door lines uneven (‘no damage’ to front of cooker in listing)What I was told by AD:Adaptor has never been missing before – implying I was mistakenCan’t do anything over weekend – although I did then get another callAdaptor will be sent 1st thing Monday to arrive Tuesday (It’s Thursday now and I still don’t have it)Why didn’t you decline the delivery? (I accepted the damage to the sides and even the small dent to the hob as I am not a fussy customer and the damage to the sides would not be seen)Why didn’t you tell us sooner? (I phoned and sent an email on the Saturday and another one on Monday after telephoning about the foot plate and being asked to send pictures. I only saw the uneven doors on Monday when the cooker had been put in situ and I had a moment to look at it from the other side of the room – not originally obvious in my small hallway)Maybe I have uneven floors which would account for the uneven doors (?)Further conversations:I suggested I could have a replacement and was told ‘no’ – I would be given a full refund.I was later called by Steve who offered me a replacement saying he had some new Smeg cookers in.I accepted this after looking at the website, but noticed the one I wanted (albeit same model and grading) was a lower price.Steve then retracted his offer when I pointed out the price difference and that I would be due a refund – saying that he had put himself out already, wasn’t prepared to refund me (what amounted to £50 in a potential sale of more than £1,000), I was clearly a difficult customer and he couldn’t be bothered with all the paperwork.I don’t know what Steve’s problem is, but he needs to think about how much all of this has put ME out and I’m sure his boss won’t be too pleased with his lack of business acumen. I was prepared to give the business another chance.So….I am now waiting in for the cooker to be collected. I have been forced to buy a new cooker from Appliances Online so that I have a cooker for my guests next week. My plumber will need to visit a second time. I will have been without a cooker for a week.Update after reading response: Your response is inaccurate and misleading. Your oven was in far worse condition than described and I still don't have the hose adaptor....did you ever send it? No I didn't need the LPG kit...so what is your point? But i did need the hose adaptor. You are trying to imply that I am fussy...well shame on you for such a predictable stance.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
