Brought a graded oven as:-Fully working-Dents on sides and back (but a fitted oven)Oven arrived, checked it over but can’t plug in as needs to be wired in, so signed all ok to delivery driver. Wired it up to test before removing old oven to fit and find the fan on this ‘new fully working oven’ does in fact not work. Called to make company aware and they sent request to repair company (Dolphin). 4 days later I have a fixed oven. The fan motor didn’t work and a wire was also crushed. I’ve heard it’s sadly common for these companies to sell knowingly broken goods so they don’t have to pay for fix, then they arrange fix once with the customer through manufacturer warranty. I hope this isn’t the case but thought I should put my experience on here. Happy for Appliance Depot to reach out.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
