I originally reviewed The Appliance Depot straight after I received my microwave, that review is still shown below.However my opinion has changed. The weekend after I received my built in microwave I went to fit it, and realised that I hadn't taken into account the depth of the new microwave. The new one was a lot deeper, and thus didn't fit in our non standard unit. I checked to see if they had anything suitable, they didn't, so I contacted them first by phone, and was told to email and it will be dealt with on Monday by Anna. I was thinking they would collect when they are next in the area and just charge me for the collection, but no, I got a short and very to the point email, I had to make my own arrangments to return it, I would be charged a £50 restocking fee, the original carriage would also be deducted and if the item wasn't in perfect condition then further deductions would apply (which is fair if I or the courier damage it).When you buy goods via the internet you have 14 days from date of receipt to notify the supplier you want to return them. Under the Consumer Contracts Regulations they cant charge a restocking fee, they also have to refund their standard carriage charges, and if the item is in the same condition the full amount of the cost of the item. I pointed this out and they agreed to waive the restocking fee, that was nice of them! Considering they cant charge it in the first place! Had they said they could collect for a fee I no doubt would have agreed, even forfeited the original carriage, as it was my fault, but the £50 restocking fee annoyed me.As for the condition, the goods were supplied in damaged packing (its what they sell after all), thus I didn't trust a courier and I was also a bit wary that they may arrive damaged even if they weren't. I also suspect the cost of a courier would be rather expensive given the size and the weight of the item so I drove the 360 mile round trip and delivered it myself.The staff that received it were very helpful, and polite, they thoroughly checked the microwave, signed my paperwork and let me take pictures of it. I received a confirmation email that the refund had been processed on the Monday, and the full amount was credited back to my card in a few days.Their T&C on their website incorrectly state that that their terms comply with regulations, when they clearly don't on quite a few items.I've changed my review from 5 stars to 2 stars, it would have been 1, but as the staff were helpful on the day of return, and the funds credited back quickly and correctly I feel 2 is appropriate.Original review.Excellent service, I was contacted the day after I placed my order to let me know the delivery date, and likely time. Was kept up to date via phone calls and emails, with a call the day before confirming that I was the second delivery of the day and roughly what time it would be. Delivery driver was great as well, got a phone call about 10 minutes prior to delivery, right on schedule. Can't fault the delivery service.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
