Bought a SMEG oven for circa £1000. Advised them of delivery date as we were driving it down to our house in France. It was delivered (dumped) outside our next door neighbours property at 6am without any documentation.When driven down to France and installed, it didn't work. Called and emailed their office to ask what to do. Received rude and abrupt replies.Requested urgent reply as we were driving back to London and needed to know if we should bring it back with us. Advised them that we were not returning until 2025. Received no reply.Continued to email when returned to London and finally received a reply saying, sorry, nothing we can do.Completely unprofessional and deceitful Company who lie. I will never use this Company again as they are completely untrustworthy.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
