I would not recommend buying from this company if you either live in London (or an apartment anywhere) or value good customer service.I purchased a cooker hood and dishwasher from this company to be delivered to my address which consists of a flat number and building name (first line), and street number and street name (second line). The driver called me to say I have two addresses as he mistook the two lines of the address for two addresses.I then spoke to the shop where the discussion quickly degraded into threats of libel, personal attacks, and rude and disgusting behaviour from the manager.He also insisted that it is two addresses and I kept repeating to him that it is the first two lines of the same address. He still insisted that it is two addresses, and I reiterated that it is two lines of the same address. This exchange went in the same circle a large number of times which I now realise could never have ended amicably if the manager is not aware that an address can have two lines like this (one with a flat number and one with a street number) and he is unwilling to accept and learn that this is possible when presented by a customer. Instead of doing the latter, he continued to insist that I am wrong despite asserting that I know my own address and that it is common throughout London and also listed as such on Royal Mail. He also said that an address cannot have two different numbers in it. His lack of understanding became pure arrogance instead of simply accepting that the customer is right especially as it was concerning an address that belongs to the customer and not him.I then had to spell it out for him and tell him that the first line represents the flat number and building and the second line represents the door number and street of the building. I believe at this point he finally understood, but then told me that I told him it was two addresses. I strongly asserted that at no point did I say this, but he kept insisting that I did. His behaviour now morphed to denial as well as arrogance.This led to another circular argument where his behaviour started to also become rude and obnoxious as he made a series of personal attacks asking if I'm "not right in t'head" and if I've "got nowt better to do".He also kept hanging up on me which did not help the situation given that the matter was urgent with the driver in the vicinity of my property trying to find the correct address. He even threatened to tell the driver to not deliver the items and return them to the depot out of spite which would have wasted everyone's time, not least mine and my tenants who had made arrangements to be at home for the delivery.During the various phone calls, I also spoke to at least three other staff who told me I was "pedantic", and refused to tell me if the manager I spoke to was the owner of the company citing "GDPR" even though I'm a customer and that this is public information (not private per the 'P' in GDPR).Finally I threatened to post my experience on social media to which I was told by the manager that he would post on the Internet about me! Now, I'm unsure what kind of business training this man has had, but vindictively threatening to do something illegal to an disgruntled customer over an address mix-up, especially where the customer provided the address correctly and accurately, would not be my go-to response if I cared about my business. He even said he had looked me up online and would post on my own businesses even though they have nothing to do with this situation. How rancorous.Needless to say, here I am posting about my experience as Appliance Depot do not seem to care about losing business by anyone who might read this review. As they say, no skin off my nose, but potentially an indeterminate loss of revenue for them, all because of a man who hates his customers, hates his business, and seemingly hates life.In the end I finally spoke to someone called Tony who called himself the IT Manager. He is the only one in the company who seems to have any business acumen and a sense of customer service as he immediately understood how London apartment addresses work and also understood how a single bad review can lead to one or many other customers choosing not to buy appliances from Appliance Depot.Unfortunately I never received any further communication or apology, and I'm worried if I should ever have a warranty issue with my products how it would be handled as I do not want to deal with this company anymore with the way its staff treats customers who have paid them money. It's not how I would treat someone who was kind enough to choose me to part with their money in return for my products or services. But hey, each to their own!
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
