I ordered a product from this company, and was given a delivery date of a Wednesday which I couldn't do. I asked for an alternative and was told that their drivers are only ever available in my area on a Wednesday. I then decided the next day (over a week before the delivery date) that I would use a larger company with more flexible delivery options. So I emailed back to advise that I was cancelling the order and would buy elsewhere. I asked for a refund. I'm getting pushed from pillar to post and told I need to call and speak to Management "John" after 11:30am as they cant organise a refund. Absolute rubbish. I've cancelled in writing and now have to contact my bank to get a refund as they are refusing to give me the refund. Makes you wonder if they are in financial trouble and if I will ever get my refund back. Avoid and use a reputable company.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
