I really wouldn’t bother. Ordered a tumble dryer which was only advertised as having a light scuff on the top, not second hand. Having accepted a lower offer, I thought I was getting a real bargain, so didn’t complain when the delivery date was three weeks later. In delivery, the item was faulty and not working. Called the company and they told us Smeg would contact us to send an engineer. At this point, I asked for them to collect it and they said they’d call back. But they didn’t. Waiting for them to call back, the engineer schedules a date 5 days later. We wait…but the item needs a significant repair and parts. Speak to the company, the manager is on ‘lunch’ and will call back. 5 hours later we call them and they won’t replace the item unless we pay another £100 as it was second hand. This wasn’t stated on the advert at all. Good news, we then have to wait another 8 days for them to collect it! Absolutely dreadful customer service and just not worth the wish. Would strongly advise to stay clear. Having been without an appliance for over a month, I’ve never experienced such a terrible service and so many promised callbacks that don’t happen. We’re replacing a tumble dryer that had an electrical fire, so needed trust in an appliance. It’s clear, uou don’t get the whole truth about the background of an appliance and this doesn’t feel safe at all. It’s not worth the risk. That said, the delivery driver was lovely- which probably gave them the 1/5…
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
