I bought a Freezer from this company about a year ago.The first thing that went wrong was; a note on the machine saying some thing was wrong, didn't say what ?Contacted The Appliance Depot, they said that I should contact their warranty company. Which I did, they came & fiddled about, & somehow removed the notice. But didn't know how they did it ? They suggested that the temperature was set too high. It was set to - 24, [as received by Appliance Depot]. They reset it to - 18.At minus - 18 the contents were almost melting, the top of the freezer was just about OK, the bottom of the freezer was less than freezing. I reported back to Appliance Depot, they said it wasn't their problem, & to get back to the warranty people, also to contact NordMende in Ireland the supplier to Appliance Depot.I got the warranty company in again, & again twice. I had to put down the temperature to - 24. At this temperature it was freezing at top, but at the bottom.We put some bread at the bottom, it was mildew after 2 weeks.The warranty company, said that it may need a flush & refill of the liquid that does the freezing ? This never happened. They also said that they had sent a message to NordeMande to refund our money.I contacted Appliance Depot again to let them know about this.Their comment [ as usual ] we haven't heard from them, we can't do anything until we do, you will have to go back to them. I contacted NordeMende, they pushed me back to the warranty company, & the warranty co. have now ignored me.I am now stuck with a freezer, where only half is used.I am considering taking The Appliance Depot to the small claims court, [ I have taken a company to the small claims court before, & won, but never got my money. ]So I really do not know what to do.But if anybody is thinking to buy from The Appliance Depot, think twice !!!!!
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
