What went wrong? Well, nothing went right! Zero stars is more appropriate.They stated the appliances were fine but would be repackaged-what I found that this meant simply sellotaping some thin cardboard round the sides. Not the top or bottom, no protection, just the sides.Ordered a Bosch F/F-website stated it was damage free, arrived with a big side dent and no handles.Same order included an electric cooker, that once connected and switched on, the top oven tripped the main electrics.Emailed multiple times-and got ignored. Called, and had the phone put down on me. Started a chargeback for the cooker as they ignored my emails, THEN the company emailed me-saying they would cover a repair cost, swiftly followed by a 'no we have to have it back', so I can no longer have it inspected in situ to prove my recharge claim. The company then claimed I had damaged the doors on the oven and that I had specifically told the collection driver that (their words via email) I had said 'something about a door was loose'. Literal lie. Not only were the doors not loose -I hadn't complained about loose doors and had already said I would keep the appliance after the top oven was fixed, so I wouldn't have said it, but it was very clear that the doors weren't loose as he moved the appliance! He didn't say anything about the doors either. I again can only assume that manufactured issues are attempting to be used in their shocking dispute of the chargeback. Photos taken by me prior to collection prove this to be false and it seems they are unaware that some homes have indoor security cameras that can record audio.They flagrantly ignored the fact I could also legally cancel the order within 2 weeks as per distance selling regulations, but ignored my emails until that time had long passed.Emailed repeatedly about damage to fridge freezer on arrival too, and again, ignored-completely, so I am going to have to start a chargeback for that now.This is almost like the rules and regulations don't matter to them. Perhaps they expect people to read their site and take what they say as gospel, when in fact what they say on their site is in breach of multiple consumer regulations.This is my first ever chargeback-and I am 53.Their T&Cs are against Trading Standards regulations, they don't advise you of your comsumer rights, they didn't tell me I could cancel, or get repairs, or claim on a warranty, or choose to return it, they didn't ask for photos of the damages, they did not offer to replace, or collect, they in fact just ignored my emails and took no action whatsoever. Their website states to tell them about faults or damage as soon as possible or they will refuse liability. They offer remedies such as repair, replacement or "possible" refund. My rights entitle me to a refund for goods not as described, but that appears not to matter either.Their FAQ's also contain mistakes, and do not inform you of your statutory rights-which some of their rules directly contradict (for example: they cannot charge a restocking fee to cancel, you also have 14 days not 7 to cancel, and if they do not advise you of your statutory right to cancel in writing your timeframe to cancel becomes one year and 14 days), so be warned-if my experience is anything to go by, you could well have a nightmare time having to fight for your rights under the law.My advice: Go elsewhere, frankly. But if you choose to use these then screenshot the description of the product, video the product(s) on arrival, video any damage, get someone to inspect it before allowing them to collect it, and arm yourself with your consumer rights and then if ignored, start a chargeback or a section 75 with help from your bank. Expect to have to fight.I thought I was buying undamaged goods simply with damaged packaging as their website stated-I thought I was doing the planet a favour as what harm is just damaged packaging, right? I usually use AO.com (never recieved a damaged or faulty product from them, can prove this with invoices and bank statements if this review is challenged by Appliance Depot) -but thought I'd try somewhere else for a change. What a mahoosive mistake.What I got was two appliances-one damaged/one faulty, appallingly rude attitude by Steve, and still ongoing grief six weeks later. On delivery I was told by the driver that "women usually get their husbands to deal with deliveries and things like this"...not even kidding. I spent almost £850. They do not want to give me my money back and instead are attempting to fabricate reasons to avoid it.They have yet to acknowledge the f/f cancellation/return.I shall be reporting Appliance Depot to Trading Standards, seriously, my experience is really that bad.I have since bought an AEG cooker from elsewhere and that arrived undamaged and properly packaged.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
