Bought a washer dryer from them in January, and we told them on the day of delivery that it had damage but they assured us it was still functional.9 months later and the machine stopped working, the manufacturer engineer refuses to fix it because they advised that it has likely been dropped on transit when delivered to us, and the damage has been covered up with paint.Tried to contact the appliance depot for a return, but they have been extremely rude, and unhelpful. They refused to fix the issue, so we had to buy a new machine in the meantime whilst trying to get them to respond, paying money out of our own pocket. They have ignored us for weeks, and when we have been able to get hold of them, they've been continuously rude, and keep putting the phone down on us.This company does not care about it's customers and was happy to sell a dangerously damaged appliance to us. Avoid this company, their customer service and general attitude is disgusting.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
