I have been shopping at Athlete's Foot for years and never had a problem.... that was until I had to deal with Customer Service, which seems to not exist. My Hoka's were falling apart just after two month's of wear - I mean, the soles were coming off, just from walking (I'm not a runner). I took them instore to see if anything could be done about the faulty product. The team in store didn't have much of an idea of what to do as it was outside the usual return period. They said if they raised a case for a Faulty product, they wouldn't get a response from HQ so I should do it myself. I did this, following the website process about 6-8 weeks ago and have heard nothing. I then went back on the website, tried to speak to the chatbot which must be a pretty low cost model as it could not help me in any way. I then decided to fill out a different Contact Us form on the website, that was 3 weeks ago and I have still not heard back. I work in Marketing & CX - companies without customer service shall not survive very long in this consumer centric world......
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The Athlete's Foot Australia offers you a convenient way to buy shoes online and in-stores. You can browse online our great range of shoe brands including Adidas, Ascent, Asics, Brooks, Clarks, Ecco, FitFlop, Harrison, Hoka One One, Instride, Lightfeet...
