Horrible overall experience...strongly urge others to shop elsewhere. Athletes Foot accepted my online order despite having no stock of the item. Emails to discuss and resolve were officious and uncaring revolving around Athletes Foot internal company policies and processes which I as the customer don't care about, and ultimately did not address the problem they created.Follow up phone call to Customer Service required me to advocate much stronger and for much longer than I should reasonably have had to to get an outcome which I am still not satisfied with. The customer service rep acknowledged that he didn't have the requisite authority to resolve to my satisfaction, that Athletes Foot were ultimately at fault, yet could not or would not let me speak with a senior manager with authority to resolve. Their customer service to put it bluntly is just horrible!I received a gift card refund and a small $ value promo code meaning I still had to place another order with them and hope I didn't experience the same or worse problems again.Overall a very poor experience I wouldn't wish on anyone. Do yourself a favour and spend your hard earned money elsewhere...I know will!
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The Athlete's Foot Australia offers you a convenient way to buy shoes online and in-stores. You can browse online our great range of shoe brands including Adidas, Ascent, Asics, Brooks, Clarks, Ecco, FitFlop, Harrison, Hoka One One, Instride, Lightfeet...
