I placed a large order for a dozen bottles of bourbon as a retirement gift and only had an issue with the payment backbone for the site (Shop/Shopify) picking up an incorrect address, which was not the fault of The Bottle Tap. The problem was very quickly sorted out using the chat system on the site, which a live person monitors. Both boxes were processed and shipped on the day that was promised, and each was delivered on the day that was promised. The boxes were well packed, and there were no issues with all 12 bottles arriving undamaged. I will use them again for personal orders for hard-to-find bottles. My only suggestion is to take the negative reviews lightly and consider most are only willing to complain and not comment when the service is excellent.
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