If I could rate lower I would. The beginning of the experience was great almost like it was to perfect. We scheduled our tuxes way ahead to prevent any issues… or so so thought. I ordered the tuxes for my groomsmen and myself and they all did eventually come in. One of my groomsmen they sent the wrong pants completely and shoe size as well. I thought maybe my groomsmen gave them the wrong size, no that was not it. They shipped him someone else’s order…. Oh this all happened on the day of the wedding when I needed him at the wedding for pictures!!!! This isn’t even the worst part, after returning the tuxes in the time window I was randomly charged $60 for a late fee. I checked all the tuxes and confirmed they were returned in the time slot and I had to reach out to support who just said oh sorry here is your return? Like thanks but why am I randomly getting charged with no notification or indication of why when I clearing returned it? But it gets worse!!! 20 days go by and now I owe $506, what for you might ask? I am still wondering that myself. I did some research and it looks like this has been happening to others this month of October 2025 where some how there is “damage” and the damage protection we bought was just another “fee” and not protection for the actual tux. So here I am now having to work with support to deal with another unfair charge for my tuxes that were perfectly fine. This experience was the worst and I would save you the trouble with everything and just go somewhere else, this place is greedy, horrible, shady, and unethical.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
