The Black Tux service is sub par at best. Our son was fitted to purchase a new tux for his wedding. They sent the wrong size jacket originally. We could not reach anyone on their 800 customer service line so we had to return to the store 30 minutes away. They noted they did send the wrong jacket and resent the correct one. Then all 9 groomsmen drove/flew in for a fitting scheduled at Woodlands TX location and upon arrival Sunday 11AM they were told that the BT Rep was out and they would need to re-schedule fitting. This was a HUGE inconvenience for those from out of town. The entire party had to disperse to various tux rental stores (Men's Wearhouse, Squires, etc) to find a matching tux. Then we went back into the store to purchase another white tux shirt and were told that the previous one we ordered was no longer in circulation so they sent a different one. Upon trying it on 3 days prior to wedding we found it was not the shirt we ordered (needed convertible shirt for button studs), it was just a generic cotton dress shirt ($90). I typically write reviews to praise service and thank companies. I would not recommend or use BT, there are other options.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
