The Black Tux is one of the least intuitive, least convenient, and most cumbersome of tuxedo rental venues. 1. Their online user interface is terrible, and you cannot see your order sizes after you confirm the order. They insist on applying some algorithm which finds your “best fit” based on parameters you give. Mine was wrong.2. On the algorithm’s recommendations I received a jacket too tight, pants way too tight, and somehow two different shoe sizes (a 9 and a 10). Also the bow tie was damaged and looked like it had been run over several times.3. The quality of these clothes is sub standard especially for a $300 rental price. I wouldn’t dress my dog in these clothes. 4. There is very little customer service presence, expect only email responses where they take ~48 hours to even respond. This is especially troublesome if you have a wedding deadline and you get the wrong size clothes.Overall I will never use this vendor, the only reason I am using them is because a friend decided to use them. I will do everything in my power to recommend NOT using this vendor. There were absolutely no positives and I hope this review helps people in the future prevent issues with their wedding plans.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
