Fundamentally flawed business. They never got my sizing correct. I’ve owned multiple custom tailored suits, rented tuxes for my own wedding, and been the groomsman in several weddings that used traditional tux rental companies. Even Men’s Warehouse has never messed this up. It’s my 2nd time using The Black Tux as a groomsman. Both times it took more than 3 times to get it right. After the 3rd time, both times with 2 days to spare I had to take it to a random dude in my city recommended to me by Men’s Warehouse who would be able to do the alterations overnight and they looked fantastic. But it cost more than The Black Tux would reimburse. The problem is multifactor.1. They fundamentally do not understand their business. There is a set of standard measurements that all tailors take. The Black Tux tries to approximate with AI and fail. They literally do not accept the same measurements that other tux and suit shops take. And some of the ones they do actually accept are labeled differently than the measurements on the forms other tux shops use. 2. Tux shops refuse to accept measurements too far in advance of the wedding because people’s bodies change. The Black Tux will accept any measurement at any time. 3. Tux shops all have open understandings with one another where they will, FOR FREE, measure anyone and write it down on another tux shop’s form to be presented in person or emailed in. Not The Black Tux. They try to use AI.4. Usually the tux shop is in the city that the wedding is in, then everyone picks up their tux there and it can be adjusted in person if needed (I’ve never needed it and I don’t know anyone who has.) The suits done the old fashioned way JUST FIT! 5. Any tailor who can make adjustments has a 2 week lead time on any tux that isn’t theirs. So when The Black Tux sends randomly sized, wildly inconsistent, and incorrect sized 2 weeks before the event, it’s not even possible to get it turned around by a real tailor in time for the wedding. 6. They say they work with Nordstrom, but few Nordstroms actually partner with them. I have a Nordstrom 10 minutes from my home and the nearest one that works with The Black Tux is 2.5 hours away. 7. They don’t do half sizes. In some cases, they only do every other sizes. Jesus Christ. That said, they do drastically overestimate their standard shipping times so I was able to get 3 replacements in 2 weeks. They still didn’t fit right…. So I guess they get one star. I’d give zero if I could.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
