Hi there,I made 7 appointments for my fiancé and his groomsmen for today. Between the hours 11-2p. I’ve had it booked since may of this year, got a confirmation email for each appointment 2 days ago and Erica, from your Arlington location decided to cancel MY appointments the day BEFORE my appointments. And why??? After chasing for the answer, it’s because they weren’t staffed….After a month of being scheduled, confirmed emails..this is disappointing, disrespectful, insensitive, inconsiderate, unprofessional and what’s worse, whoever Andi is from the same location? Decided to respond to my email to Erica, gaffing me off. “We apologize for the inconvenience “ ?!?! The ONLY reason I sent my fiancé and his groomsmen to y’all was because of his David’s bridal treated me and my bridal party. Y’all need to hire better people that KNOW and COMPREHEND what customer service is. Andi and Erica are what made me and my business are going elsewhere. They didn’t treat me like a person. They treated me like nothing.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
