I am NEVER one to write a bad review, but unfortunately, The Black Tux truly disappointed us. We used them for our wedding to dress my husband (the groom) and his groomsmen. We loved the concept of allowing groomsmen to choose between renting or buying a suit, as we understand not everyone can afford a full suit.
However, the stress and disappointment came from how poorly my husband’s suit was handled. The jacket we received did not have the buttons or the cuff detail shown on the website—basic details you would expect from a suit. We immediately contacted customer service, explained that he was the groom and needed to look perfect on our wedding day, and were promised a replacement that would match the online image exactly.
Three days later, the replacement arrived—and it was the exact same jacket, still missing the buttons and cuff detail. We were furious and stressed, especially since the other groomsmen’s jackets were correct. We ended up having to take the jacket to a local tailor to have the sleeves fixed and the buttons added. To make matters worse, the best man’s jacket also arrived without buttons.
While we understand that ordering online can have challenges, we expected better from a company with such a strong reputation. Unfortunately, this experience caused unnecessary stress during our wedding preparations, and we will not be using The Black Tux again.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
