I ordered the 2025 Advent Calendar and it was damaged in the shipping. I reached out to them and they offered me a $10 gift card which just happened to be the difference between what I paid and the current sale price. I'm not able to get to the store due to working two jobs. They offered to refund me and still give me the $10 but I would have to pay the shipping costs to send it back which is way more than $10. I was so happy their online store was back but the customer service is seriously lacking so sadly I will never order from them again and now I'm stuck with a damaged product Today I heard back again from the company after voicing how their offer to rectify the situation made me feel like it was a slap to the face and they have now made me whole. They went above and beyond what I was expecting. I will continue supporting them and I've changed my star rating.
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