My elderly Mum has used their vitamin E cream for 25+ years, but since shop closures she has no store near her. So, we went online and there was a 3 for 2 offer. Mid order a ‘Pop Up’ said 15% off first order for my email address (standard marketing trade off). NO mention ANYWHERE of ‘cannot be used in conjunction with other offers’ etc so I obliged. Ordered 2 pots to get 3rd free + £3.49 del less 15% discount. My Mum paid a total of £34.09. Parcel arrived with only 2 pots of cream enclosed.When I challenged Thebodyshop they said I applied for a 15% discount and their T&Cs say offers cannot be used in conjunction with any others. The Pop Up gave no indication of this or offered me a choice. Thebodyshop said I should have ordered 3 pots to get the third free, but my Mum would only have received two pots as ‘I applied for’ a 15% discount. What !!!!!How dumb do they think we are!!! At £18 each, the free pot was worth £18 whereas with this First Order (give us your email) Pop Up 15% my Mum’s saving after delivery costs was ONLY £5.40. Who would choose to save LESS.Nothing of what their c/service staff said was helpful. They just kept reverting back to a script.
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forside
