I made an online order for 2 x 3 lots of hand cream. They was advertised as 3 for 2, but once the payment went through I noticed that I had paid for all 6 hand creams, instead of 4. I therefore sent an email explaining they had basically over charged me £14 & I would like a refund, I also called them and was told it would be sorted. I received an email reply today, saying that the only way they could give me a refund, was via a giftcard. I said this was not acceptable and I wanted a refund of the over charge that they had made, but was told, it was either a gift card or I could cancel the order and get a complete refund. I have taken this option and will not be ordering again. This feels almost like a scam, overcharge and then give you a gift card that has to be spent with them!
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forside
