I received gifts totalling £49 on the 13th July. The cardboard box was saturated and when opened, a bottle of shower gel had leaked all over the box and the other items. Fortunately, I was able to salvage the other items with a quick wipe but the shower gel bottle was a third empty. I tried to call customer services and after 30 mins on hold I decided to just email with pictures and request a replacement. Since the I have received the automated response with a case number 3082610 and that's it. I've received various 'Sale' emails but nothing to do with my issue. I emailed customer services again and received another automated email with another case number........so disappointed. I thought this was an ethical, honourable company. That's what their ethos declares. Not towards me though. Wouldn't recommend online shopping to anyone and I will never use it again.
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forside
