Parcel never arrived. Kept being directed to live chat which not available for 3 days so had to email. 3 days later no response. Called number found and was told parcel lost and offered to resend but they refused to send next day despite having ordered 2 weeks ago and them loosing the parcel. Horrific customer service and repeatedly spoke over the top of me about what they cannot do - no responsibility or accountability for their mistakes. Refused to give name and also refused to take complaint or speak to the complaints team
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forside
