This is not the first time shopping online with The Body Shop has been a tedious experience. I took advantage of the sale and treated myself to some make up and an oil burner. I waited over a week to receive an email that my order was on the way, but the oil burner would not be included as it was out of stock. I bought oil for the oil burner which they have still included. What do they think I'm going to do with that? It's just poor service, with no one caring, or anyone using any common sense. Also, the fact they took the oil burner off my order, has made all the other items more expensive as I used a £5 off coupon. I have addressed all issues above and in their response they've skirted the issue. The oil burner is also in stock on their website too, and they tell me it wasn't in stock when they processed the order but now it is. Well why can't they send me one?They just want the sale and to hell with whether the customer gets what they wanted, and have a positive customer experience. The people who respond to you have zero charm or any will to actually address and resolve your issue. They are therefore surplus to requirements. To add to the diabolical service, their courier service, the ever reliable Hermes, just left my parcel with my incomplete order on my door step with no card through the door, and I live on a main road, so I was lucky to not have that picked off. Pathetic.No one seems to be able to do their job properly anymore. Very poor customer service all round.
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