Echo many other reviewers. The website is a horrible thing to use. How is it this bad!? Managed to place an order, which did arrive within a week which was ok. But one £20 product was missing, and another there in its place. Waited over 30 mins on live chat to advise. Even though live chat initially noted response should be within 9 mins, I waited and waited over half hour. Eventually I was looking on a different website and kept checking back every so often. Then no notification when they finally responded. And when I began to write they closed it down as they'd waited 4 minutes while I was elsewhere. Ironically only to send me to a feedback response form! Pretty rubbish around experience.
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forside
