I have one account with boss casino and tried to cash out $120 sweeps coins on 6/15/25. I verified my account and linked my bank account and received a pop-up stating I would receive the funds in my account shortly. Then today, it showed that my redemption was canceled and when I reached out to support, they stated that my redemption was canceled and they didn't return my funds due to duplicate accounts. I only have one account, but they're stating because there's two accounts using the same IP address and that live in the same household, they banned that other account in my significant other's name, but still have my account active and won't allow me to redeem from mine it's fraud don't use this casino!!
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