I’m honestly really disappointed with how long the redemption process is taking with this casino. While their customer support responds quickly, it feels like they just fall back on the same scripted line: “you agreed to up to 10 business days,” even though they advertise that they strive to approve redemptions within 24 hours. That’s clearly not what’s happening in practice.
What makes it worse is the lack of transparency in their verification process. I was initially marked as fully verified on the platform, only to receive an email TWO DAYS later asking for additional bank verification. That completely reset the clock and delayed my payout even further. If this is part of their standard procedure, why isn’t it required upfront like it is on most other platforms? Requiring documents in stages only drags out the process and creates unnecessary frustration for customers.
At this point, it feels like the system is designed to slow down withdrawals rather than process them efficiently. Quick responses from support don’t make up for the delays—especially when those responses don’t actually resolve anything.
If you’re going to advertise fast payouts, then the process needs to match that claim. Right now, it doesn’t.
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