I signed up for this casino in November 2024. I often purchased packages, and visited almost daily. On March 24, 2026 I logged in and redeemed my free daily spin. To my surprise, I ended up receiving $100 in free sweeps coins. There was a required playthrough which I fulfilled and managed to win enough to cash out.
When I visited today, March 27, 2026, I noticed that my daily spin wasn't available. Upon contacting customer service, I was told that my account didn't qualify for any promotions, and according to their T&Cs, a reason for this decision did not have to be disclosed.
I can't help but feel like I am being punished for actually being able to cash out. I used to think very highly of this casino, but this incident makes me think that they aren't treating me fairly.
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