I had a very disappointing experience due to the lack of customer service. I placed an order online, and the authorization was processed through my bank, with $800 held as of Sunday. By Tuesday, I received an email stating that my order had been cancelled and that I would need to go into the store to complete the purchase.
What made this worse was that I was told I would have to pay the full $800 again in-store, with ID, while the original $800 authorization would still take 5–7 days to be released. This meant I would effectively have to pay $1,600 upfront just to receive my item, which is completely unreasonable.
I declined this option and was again told my original funds would be returned within 5–7 days, leaving my money tied up with no product to show for it.
As a result, I placed the same order with a competitor, who processed it without any issues and scheduled delivery within two days.
Overall, this was an extremely frustrating and inconvenient experience, especially compared to the smooth and efficient service provided by their competitor
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