Nov 25th ‘25, Calgary, AB at 3pm, Delivery of Order for 2 Beds, Paid to Brick Sunridge NE on Nov 18th, ‘25. I purchased a Beauty Rest (queen mattress & boxspring, AND a Serta (queen mattress & boxspring) $2100 Total (NO Sale) The 2 delivery guys brought the plastic wrapped items that they had placed on wet dirty snow outside my front door, into my spotless house, leaving wet dirt on my floors, which were professionally cleaned prior to a recent move in. They banged into newly professionally painted walls, leaving chipped paint, slammed into the edge of a railing resulting in a cut in the material of the Beauty Rest boxspring & pushed (not carried) the Serta mattress along the carpet resulting in a hole due to the chafing! 2 Men? Yet they pushed vs carried? Slammed into walls & railings, causing damage to both bed sets worth $1050 each, a customer’s hard-earned belongings? Blatant disregard & disrespect for consumers! Shameful behavior & work ethic! Their comments were, ‘we know what we’re doing’ (obviously NOT) ‘you can submit a claim’ (for brand NEW items that THEY damaged in the 20ish mins they were in the home) & not an apology? Cavalier Arrogant Attitudes! They were like bulls in a china shop, no thinking before doing, merely leaving damage behind! Unprofessional! Unacceptable! Is The Brick having difficulty finding respectful, decent & mindful employees who actually care about consumers, and their paid for belongings? Cease insulting customers with inferior delivery performance! Hire staff who give a damn about their jobs AND the customers! DO BETTER CALGARY BRICK FLEET/DELIVERY! Smarten Up!
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