We purchased a mattress from this store and, without asking, were given a discounted rate. We also paid the delivery fee. When speaking with the representative (Prachi), we specifically mentioned that we needed the mattress sooner, but she said delivery would take three days. After three days, the mattress arrived damaged, with a hole in it.When I asked for compensation, the team was unhelpful. Since the damage was their fault, the mattress should have been replaced immediately, but they refused. On top of that, when I requested a resolution, they did not approve anything and instead became rude.This was a very disappointing experience. I would not buy from them again, and I strongly suggest they provide proper training for their customer service representatives.
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