I purchase a dining table set at Deerfoot Meadows location. Order# 073151VASQ1 DreHM201Z5Sales Person- Ahsan SiddiqiIIt was on July 31/ 25 . I live in Fort McMurray, and told your salesman I would have a friend pick up my product on August 15 th, since he was off work, had a truck and could build it for me . I am a Senior and am not capable to move your product. Your Employee Guaranteed the set would arrive in Ft McMurray to my Sister and I numerous times. We kept reiterating.if he couldn’t we would wait and purchase in Ft McMurray. He insisted “ No Problem “ . So I assumed all was good. Well , I contacted the Brick warehouse here in Ft McMurray today , Aug 12 th / 25 and , my product will NOT ARRIVE UNTIL AUGUST 16 TH !! I phoned and chatted with your Store MANAGER- SHAYLA- , WHOM CONFIRMED THE DELIVERY DATE. . WHY WAS I NOT INFORMED!! GOOD QUESTION !! I have a huge network of friends, whom I reached out too . Thanks heavens , one of them knows a WONDERFUL PERSON WHOMI IS EMPLOYED BY YOU WHO WORKS IN FT MCMURRAY. I contacted her- NATASHA CARD. She looked into my problem. Apparently, the Salesman NEVER CHECKED THE PROPER DELIVERY DATES TO FT MCMURRAY ( HE LIED TO US TO GET A SALE) FAILED TO FOLLOW UP WITH US. NO CUSTOMER SERVICE. IF IT WAS NOT FOR “THE SHIPPING GIRLS” . WHO KNOWS WHEN I WOULD HAVE GOT MY PRODUCT ? Your Store manager offered $100 refund towards the purchase ( which I accepted) but I did ask prior for FREE DELIVERY AND INSTALLATION “ . She of course refused. WE HOPE TO GET THE PRODUCT ON THE 19 th DEPENDING ON MY FRIENDS SCHEDULE. . I truly hope , no one else has to go through this . Your team needs to be honest, This young man Lied, did not follow through with any commitment, he only wanted commission. No regard for CUSTOMER SERVICE !! Absolutely disgusting !! I have 45 years of Retail Management experience and I expect EXCELLENT CUSTOMER SERVICE!!! AHSAN SIDDIQI FAILED! - ME AND YOU( REPRESENTING - THE BRICK )PLEASE CORRECT THIS ERROR !!Sincerely Maureen Dreher
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