For over 10 years, I've always purchased my refrigerators with an extended warranty from The Brick.For the first two refrigerators, the extended warranty was honored very well by the insurance company over time, and one year before the end of the warranty, the insurance company offered a free tune-up. And with the third refrigerator, The Brick changed insurance companies: King & State, perhaps to get more commissions? And that's where the problems begin. This company doesn't honor warranties and categorically refuses to accept responsibility without The Brick being aware of it. Once sold, their liability ends there. These are the same problems my friends had with King & State and The Brick.A word of advice to buyers: Don't buy extended insurance from The Brick if it's King & State.Very disappointed with The Brick's portrayal of the company trying to resolve the issues in public, but no, the response is that the decision not to honor the warranty stands.It's up to the consumer to judge and stop buying from The Brick.Reply By The Brick:Ophelia L (The Brick)Aug 18, 2025, 1:18 PM MDTHello,We appreciate you taking the time to reach out to us and are very sorry to hear you have been disappointed with our extended warranty services. Unfortunately, the decision in this case remains as advised. We apologize for any inconvenience caused. Thank you and take careCustomer Experience Team
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