thebrick.com

1.4
1.4 Based on 61 reviews

Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics....

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Brenda C
Warning #1 & #2 buying a bed from The Brick!

Warning #1 buying a bed from The Brick!We bought 2 adjustable full beds from the Brick. We arranged pacific date for delivery coincided with a new residence, booked, paid for and confirmed delivery from The Brick. 13 days before delivery I get a call from The Brick asking if they could deliver the beds in a couple of days, I again explain why we picked the date and told them no. Two days later I get an email from The Brick informing one of the beds with by delivered without the mattress, that will be delivered in another 7 days from my first deliver. We went back to The Brick and our mattress has been sold to another customer from another Brick store and they won’t have the mattress for my delivery date.Talking with the person who sold us the 2 beds and the store manager they said they would order a rush delivery for my mattress and hopefully I will get it for my original delivery date but they can’t guarantee it. I did get my other mattress on the original delivery date which I give them great credit for.But The Brick should not be able to take someone’s confirmed purchase for another sale just because my delivery date is weeks away from the day, I purchased it. The Brick confirmed and approved my delivery date and my beds were paid in full.Warning #2 buying a bed from The Brick!We were advised to buy a mattress cover for the bed to ensure its warranty. I was all for that because I bought a bed in 2019 with a mattress cover from The Brick and it was still in excellent condition. Make sure you get The Brick to show you a sample of the mattress cover before you purchase it!!!

1
Date of experience: Aug 02, 2025

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Business Details

  • Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics.

  • language https://www.thebrick.com

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