We ordered a Stearns & Foster box spring online from the LaSalle Store. It squeaked constantly so it needed to be exchanged. After a month of arguing with the store to get the exchange we went to the store directly and spoke with a customer service rep and the manager who agreed to make the exchange.The delivery guys showed up and refused to take back the Box Spring because it wasn’t in a sac. They called someone who told them to take the new box spring back. They would not allow me to speak with them nor give me a phone number to contact them directly. Then they said I could remove the sac from the new box spring myself and put it on the old box spring. They said that I’d do it alone because “we are just the delivery people”. They took back the new box spring. I called the store where they said I could come by the store and pick up a sac, wrap it myself and then get a date for another delivery or take $50. After this experience I gladly took the $50 and threw out the box spring.We had order over $20 000 of Brick Products over the last 10 years (3 moves between Quebec and Ontario).This is not customer service. The Brick has lost my business permanently.
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