The Brick demonstrates a propensity for manipulative practices, necessitating thorough documentation.I am writing to report an issue with an electric leather recliner purchased on November 20, 2020, from the Maloney Boul. location in Gatineau, QC. The item was received on January 19, 2021, and a five-year extended warranty, expiring on January 19, 2026, was also purchased.The chair has required the following repairs:* The chair arms became deformed and were repaired by Eric, an outside contractor.* The springs in the seat bottom were replaced by Eric during a subsequent visit.* The leather deteriorated and cracked, despite regular cleaning with the provided kit. Dominic, the owner of the company where Eric is employed and Eric's brother/brother-in-law, performed this repair.Approximately nine months ago, I contacted The Brick regarding additional leather cracking and an increasingly uncomfortable seat. The springs appeared to protrude, resulting in a sore on my bottom. Stephan, the technician, inspected the chair and stated that the leather on the arms needed replacement. He also indicated he would attempt to have the seat cushion replaced, but expressed that The Brick rarely undertakes such replacements. I awaited the repair, as Stephan explained that procuring the leather would require time.However, four to five months ago, I contacted The Brick, and I was informed that no repairs would be conducted due to the cost exceeding the chair's value. I have contacted the store approximately once a month, for a total of four attempts, and each time, I was informed that the store manager would contact me following a decision.The recliner is currently unusable. Given that I remain within the warranty period, I request a replacement for my electric recliner.Order #: 112003GCOQHGEN LEATH STE RECLThe previous response was related to a sofa, which I do not own. I request that the seat be replaced, as the current recliner cushion is excessively uncomfortable, causing sores on my bottom from the protruding springs, rendering the chair entirely unusable. Supporting documentation, including photographs and medical records, are available.
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