Terrible experience with warranty on a king sized mattress that fell apart in 4 years when it was supposed to be covered under warrenty for 10. The cushion on the pillow top wore pre-maturely leaving us with a very uncomfortable garbage mattress. Customer service claimed the mattress looked unsupported in the pictures so wouldn’t honour replacing it. The mattress was on a very sturdy solid wood Restoration Hardware bed frame and has been since we purchased the mattress. We have had other mattress on this bed frame in the past and they have lasted their lifetime without any issues. The Brick just didn’t want to honour a replacement or a refund. This is not the first time I’ve purchased a mattress and it should not have broke down the way it did so prematurely. I gave them a chance to make it right but they never did.. won’t be buying anything else from the Brick as a result and will warn my friends and family to stay away from them too. UPDATE: after this review was wrote the Brick responded to contact me, (see below)and again nothing.. such a waste of time. They make it out that they will look into the issue, but never got a response after sending another email..
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