I bought a couch from The Brick on and after only a few months, the cushions started to sag. When a technician came, I was told the couch was missing a cushion from the factory — a manufacturing defect! Instead of replacing it, they said it would just be repaired.I paid for a new, quality couch, not a repaired defective one. The response from customer service has been disappointing, and I want to warn others to inspect their products carefully and confirm warranty coverage before buying.I hope The Brick does the right thing and replaces defective products rather than trying to fix them after the fact.
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