Buyers Beware buying from the Brick. My mom purchased an electric fire place Sept. 17. It was delivered on Sept. 24. My brother put it together and 3 logs came with it. Two logs are the same on right and we need a left log. My brother went back on September 25 and the lady took the information and ordered a new log and said it would be mailed to the house.  My mom called two weeks later and said they said the part was on order. Then on the third week I went in with my mom and spoke to an assistant manager and they didn’t even have it in the computer that my mom even ordered the part. Meanwhile, my brother and her were there when they ordered it. I said it wasn’t even a month yet Can she just return the fireplace and they said once you open the box it’s non-refundable. 😡 so now this fireplace has been sitting in my mothers room since September 24 and she can’t use it and we’re still waiting for a part that they have no idea where it is and we can’t return it. 
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