thebrick.com

Horrible customer service regarding warranty

I purchased a dishwasher in April of 2023. I paid for installation and extended warranty. The unqualified installer came left a mess and did not install it correctly so two other installers came back to fix the bottom kick plate. They informed at that time that it was installed incorrectly and they had fixed the kick plate. 2 years later the dishwasher dropped and shifted because there was not any bracing installed on the upper part of the dishwasher to the countertop or cabinet. The feet of the dishwasher were not installed as the installation instructions said they should be. The feet were extended to the maximum, even though the installation instruction book stated they should only be extended up to half way. Now I have a dishwasher that has dropped, the legs are bend over and the dishwasher has dropped about 2 inches from the original position. The Brick will not do anything about this because the installation warranty is only 1 year and the fact that it was not installed correctly originally doesn't matter. I asked for my installation fee to be refunded as the installation was defective. They have refused. If you purchase anything from the Brick that requires installation, do not use their installation service as they do not know what they are doing, nor will they fix anything their workers do. Now I will have to pay someone else to come in and install it properly. Total waste of paying for the installation at the Brick. Even though the Brick did an automatic reply stating they would call after I sent the information again, they have not. The reply is the same for all negative reviews. It means nothing, but sure looks good to unsuspecting customers.To the customer service department, don't put up that automatic response about how you will look into it as we both know is not true.

Date of experience: Sep 23, 2025