I purchased a mattress from The Brick in Vaughan for my 15-year-old son. The salesperson assured me it would be perfect for him. Within a few months, the mattress collapsed in the middle to the point where my son could no longer sleep on it.
I took photos and filed a complaint as instructed. I was told someone would contact me — no one did. I had to return to the store six separate times before they finally sent someone to inspect the mattress.
Despite clear evidence of a defect, The Brick refused to exchange the mattress for a different one. Instead, I was forced to buy a completely new mattress.
This was a frustrating, time-consuming experience with very poor customer service and no accountability for selling a defective product. I will not be going back anytime soon.
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