At the time of purchase, the salesperson clearly informed us that the recliner could be charged and would hold its charge for several hours without needing to remain plugged in. This feature was a significant factor in our decision to purchase this particular model.
However, upon receiving the product, we discovered that it did not include a charger. Furthermore, the recliner must remain plugged in at all times in order to function, which directly contradicts what was explained to us in the store.
When we contacted the store to address this issue, we were told that we would be given a $130 discount, but that we would also need to pay an additional $130 to purchase the charger separately. We do not find this resolution acceptable. The need for a charger—and the fact that it was not included—stems from incorrect information provided by your salesperson.
As customers, we believe it is reasonable to expect accurate product information at the time of purchase. We respectfully requested that the charger be provided to us at no additional cost as a matter of good customer service and in acknowledgment of the misinformation we received.
Our request was declined. Very unreasonable customer service.
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