If I could give a -1 review, I would. I attended here with my child a few weeks ago and was good until the discussion of money came up. During viewing the photos, I advised the viewing assistant that the amount he was requesting was out of my budget and I did not expect to spend that amount on the day. He continued to offer the photos, with discounts and extra photos but still I did not feel comfortable to spend this amount of money.In the end after feeling the pressure, he agreed to take bank details to reserve the photos ONLY, until he called me to change them over. We NEVER agreed for payment to be taken from this card. I noticed almost a week later that payment had been taken. I didn’t even have the photos as we didn’t get that far into the discussion as I had not made payment or even agreed to. I contacted the Broadway studios immediately to request the funds are refunded to my account and to not proceed with sending the photos. Since then I have been continuously dismissed, ignored and dealt with ridiculously rude people who have no empathy and don’t care about anything but the money. This is morally wrong! I have requested to speak with the viewing assistant on several occasions and my request has always been dismissed with, he’s not working or he doesn’t speak with outside clients. Well, this is a lie because he tried calling me after the shoot. I even attended the studio as I found I was not getting anywhere via email or over the phone. I am absolutely outraged with how this experience has been handled. It’s a waste of time putting forward a complaint because no matter who you speak with, you’re not listened to and you’re just continuously dismissed. Essentially, you don’t get anywhere. I’ve expressed on several occasions, they have put me in a horrible financial position by withdrawing these funds. No other options have been provided, ie refunding the funds to my account and take payment another way as originally agreed. The lady who always takes my calls is patronising. I am not sure who is lying between her or the viewing assistant regarding the conversation we had on the day. Communication within the company has been poor on their end but I have taken a loss for it. I would recommend avoiding this company at all costs. They are not trustworthy or honest and just come across as money grabbers. I whole heartedly regret attending this studio and do not wish to ever deal with people like this ever again. They have continuously been calling the people I recommended to get them in, they do not take no as an answer. I’m sure they called me 3/4 times a day to book me in. I should’ve taken the hint from there! Do not book here, go to another studio where your concerns are valued and listened to. Avoid here at all all costs!!!
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Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets
