I was referred by a friend and initially received very positive information over the phone — the experience was presented as free and enjoyable.The photoshoot itself lasted around three hours and was professionally conducted. However, after the session, I learned that receiving the photos for free requires waiting six weeks for small postcard-sized prints sent by post. No digital copies are included, despite being mentioned during the initial call.At the end, several paid packages were offered, starting at around £200, with staff highlighting that each individual photo normally costs £75. I would have appreciated clearer communication about pricing and delivery options before the appointment, as it would have set more accurate expectations.Overall, while the experience was enjoyable, greater transparency during the booking process would significantly improve the customer experience..
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Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets
